In order to respect the valuable time of anyone reading this review, which Expedia does not, a brief summary of this horrendous battle will be best. I cannot even imagine how the employees speak to customers if this is how the manager talks. I serious hope that this person was not the manager. She said take it up with Marriott and hung up on me. Also, nowhere on your website does it say your pool is closed and your alternative was not only dumb but didn't work anyway. I said I was in the hotel maybe 10 mins (I assume that the agent that checked me in got so busy playing on Facebook or chatting with her buddies in the back that she lost track of time and thought I was there an hour). She tells me that since they offered me an alternative and I utilized the room for over an hour and I had a discounted rate I would have to pay. I call the next day and speak to the most unprofessional person I have ever encountered in a hotel before. My husband and kids stood in the hall and did not even enter the room. Now keep in mind I was in their hotel maybe 10 mins. Next day I get the bill showing they had charged me. I came down and had to ring the bell yet again then gave her the keys and asked if the money they have authorized on my card would go back into my account in a few business days and she said yes. I called the front desk and told her I would have to leave because of the pool being closed. Please let me spare you the frustration of being run around and stolen from and listen to me when I tell you "Don't use Marriott, Vacations by Marriott, or Expedia to make travel plans.Įven though this was just about the dumbest alternative I ever heard I did call the Hampton and was told that no the pool was for their guests. I guess that some of us have to actually experience it at least once to believe what you hear. It really is too bad! I use to like Marriott and book all of our hotel stays with them no matter what I heard from others about their horrible customer service. Or is it that Marriott has been looking for a scapegoat to blame for their bad business practices. Why else would they crawl in bed with such a horrible company. I think that Marriott must be splitting the pot of un-refunded money with Expedia. Then when you confront them with these facts, they make up some more double talk and lies to cover up what they have already told you. Call the insurance company and ask them how much it costs, they have to tell you since it was bought for you. They tell you that it was the actual cost of the travel insurance that you agreed to but it is actually three times the actual cost. You have a false trust in a company that feeds on this false trust and sends you to Expedia who keeps your money and lies to you about it. Who would read these if you thought that you were doing business with Marriott and you had done business with them forever and were actually Bonvoy members. Then they tell you that it is not their problem if you didn't read the fine print "terms and conditions". I was actually told by a Marriott representative that he had received many calls from customers that were angry about being run around and lied to by the Vacations by Marriott people (Expedia) and that the Marriott company was getting rid of the situation by referring them back to the Vacations by Marriott department which is actually Expedia.
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